Publish scheduled reporting on key metrics, providing feedback and data based insights to drive business decisions. Analyze company wide operations, including performance and productivity data, error rates and root causes. Create tools to better enable Uline's warehouse locations manage operations, including Power BI dashboards and real time reporting. Identify trends, do

Review and report daily inventory adjustments and changes. Audit operational processes and compliance procedures. Recommend process changes or system enhancements based on findings. Resolve inventory discrepancies, operational challenges, and inter company transfer issues. Work with fulfillment operations on root cause analysis and solution development. Prepare weekly, mo

Hands on maintenance and enhancement of customer data. Develop an understanding of Uline product sales and the impact of Paid Search Advertising. Learn how to run Paid Search Campaigns on Google and Bing. Organize data and summarize reports to support various marketing initiatives. Minimum Requirements Bachelor's degree. Previous internship or 1+ year of relevant work exp

Review customer information in Uline systems and spreadsheets, expertly maintaining customer names, addresses and demographics. Consolidate customer accounts according to company guidelines through research, problem solving and good judgment. Verify data accuracy through research and resolve data entry errors. Properly categorize customers by Standard Industrial Classific

Strategize and execute Uline product marketing campaigns that drive Spanish paid search traffic to Uline's online shopping sites. Coordinate marketing plans with internal and external stakeholders ensuring seamless execution. Track and analyze performance metrics across various time frames, providing insights on business trends and campaign effectiveness. Propose and impl

Strategize and execute Uline product marketing campaigns that drive French paid search traffic to Uline's online shopping sites. Coordinate marketing plans with internal and external stakeholders ensuring seamless execution. Track and analyze performance metrics across various time frames, providing insights on business trends and campaign effectiveness. Propose and imple

Manage keyword and Product Listing Ads (PLA) performance across multiple product lines and business units. Analyze campaign performance, interpret results and recommend strategic changes to optimize bidding strategies that maximize ROI. Oversee Associate Digital Strategists by managing workflow and providing guidance to ensure accuracy and attention to detail. Prepare cle

Act as a liaison for NICE workforce management software, troubleshooting issues and collaborating with IT, business partners and vendors for optimal performance. Identify system enhancement opportunities with the WFM team, providing support and training for efficiency. Audit operational data, offering improvement recommendations to senior leadership. Manage project execut

Build, publish and maintain optimized schedules across Uline's national customer service team. Manage all non production activities to ensure proper staffing levels are achieved to meet established service level goals. Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership. Partner with management to iden

Oversee Uline's Backorder and Custom / Drop Ship operations with a focus on quality, speed and accuracy. Direct leaders on how to review and analyze department results to identify trends and opportunities for continuous improvement. Monitor and report on gross profit, returns, vendor performance and customer comments. Guide and develop team leaders by meeting on performan

Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes improvements that increase

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place. Maintain an in depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations. Direct large scale IT projects and implementations, serving as a resource for Customer Service leadership